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Helping brands personalize the online purchase experience

We provide beautiful, dynamic online customer journeys that maximize customer engagement, conversion rates and sales.

Your customers are unique. Your selling should be too.

We are the global leader in delivering online customer journey software-as-a-service. Our journeys dynamically personalize your customers’ online purchase experience.

Shortlisted for ‘Online Innovation of the Year’ by Retail Systems Awards

Shortlisted for ‘Online Innovation of the Year’ by Retail Systems Awards

Tackling choice overload and a lack of personalisation, our dynamic customer journey software helped The Phone Co-op triple their online conversion rate and maximise cross-sell opportunities.

Read about the award
Richard Reeves

Conversity’s guided selling platform offers unique capabilities for telecoms operators to generate customer value and drive adoption of services, from multi-play through to 5G and beyond.

Richard Reeves

Richard Reeves Strategy Director, EE Ltd

Daithi O’Connor

An Intelligent Guided sales solution allows us to interact naturally with our customers and reassure them on their purchasing journey that we appreciate how individual their requirements are.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Nick Thompson

The Phone Co-op Business to Business team are now able to personalise their response and solutions when responding to business connectivity requests. The customised lead capture solution was easily integrated and matches our brand guidelines, delivering a seamless client experience and genuine enquiries for sales purposes.

Nick Thompson

Nick Thompson CEO

Richard Reeves

The IGS enabled sales process unlocks new levels of customer insight and data that can be used to facilitate cross-sell and upsell journeys whilst securing a step-change in customer engagement and loyalty.

Richard Reeves

Richard Reeves Strategy Director, EE Ltd

Daithi O’Connor

Intelligent Guided Selling has been transformational; we have seen a huge increase in customer engagement online helping develop the customer relationship that is critical to our business.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Jacci Marcus

Conversity understand our target customers, our ethics and our strategy for growth. Their guided selling platform will enable The Phone Co-op to develop better conversion journeys which drive sales and customer satisfaction hand in hand.

Jacci Marcus

Jacci Marcus Head of Residential Business

Empower confident buy decisions

We help customers navigate a journey that’s just for them. Streamlining their experience with needs-based recommendations. The result? Our platform, together with our consultancy, drives conversion rates, average order value, and customer loyalty.

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About our Platform

This is our platform; the smart, interactive, guided selling system

Next

Driving KPIs

Dynamic journeys, delivering personalised solutions to drive traffic, conversion, order values, cross-sell and upsell.

Data enhancements

Integrating crucial data to the purchase journey, enrichment, optimisation, collection and analysis.

Improved NPS scores

Getting customers to the right decision faster breeds satisfaction. We have a proven track record in boosting NPS scores.

Customisable

We can work collaboratively so your IGS is a seamless part of your brand, tailored to what your customers expect.

Intelligence

Our algorithm is smarter; it combines personalisation with real-time relevance. Customers convert more based on historical behaviour.

Insights

Marketers need transparency with data that’s meaningful. Our platform lets them analyse trends and see what’s worked.

Helping businesses across industries to maximise potential

We are customer experience specialists – and our focus is on delivering measurable business results based on the journeys we navigate, whatever the sector.

Telco

In a crowded industry, Intelligent Guided Selling simplifies an often over-complex offering and experience

How we can help

Retail

Stay ahead of evolving customer expectation and drive up conversion while delivering an exceptional experience

How we can help

Brands

Protect and promote your brand’s image and consistency of message across third party sites and touch points

How we can help

Let’s find out what we could do for you

Our team are experts in guided selling – with 10 years of combining leading-edge tech expertise with the changing needs of customers to drive customer satisfaction and conversion.

Who we help
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