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Smarter Shopping and Perfecting Personalisation

Find out how consumers make purchase decisions and how technology can help.

Download this new research report investigating the shopping habits of 1,000 consumers from millennials through to generation X and baby boomers. By making sense of their varying behaviours when it comes to making complex purchases, the report gives retailers and brands key action points on what needs to be done to support these shoppers in making the right purchases, first time.

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What sort of content can you expect to find in the report?

Customer behaviours

Understand how shoppers research complex purchases and behave across channels and what are the key differences?

Customer satisfaction

The latest in customer satisfaction – just how happy are consumers with the level of support and assistance they receive?

The Power of Personalisation

Why improving how you personalise the customer experience will make a huge difference to conversion.

The Power of Technology

How tech will be instrumental in raising personalised service to a new level.

Richard Reeves

Conversity’s guided selling platform offers unique capabilities for telecoms operators to generate customer value and drive adoption of services, from multi-play through to 5G and beyond.

Richard Reeves

Richard Reeves Strategy Director, EE Ltd

Daithi O’Connor

An Intelligent Guided sales solution allows us to interact naturally with our customers and reassure them on their purchasing journey that we appreciate how individual their requirements are.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Nick Thompson

The Phone Co-op Business to Business team are now able to personalise their response and solutions when responding to business connectivity requests. The customised lead capture solution was easily integrated and matches our brand guidelines, delivering a seamless client experience and genuine enquiries for sales purposes.

Nick Thompson

Nick Thompson CEO

Richard Reeves

The IGS enabled sales process unlocks new levels of customer insight and data that can be used to facilitate cross-sell and upsell journeys whilst securing a step-change in customer engagement and loyalty.

Richard Reeves

Richard Reeves Strategy Director, EE Ltd

Daithi O’Connor

Intelligent Guided Selling has been transformational; we have seen a huge increase in customer engagement online helping develop the customer relationship that is critical to our business.

Daithi O’Connor

Daithi O’Connor Founder and Managing Director of Revive Active

Jacci Marcus

Conversity understand our target customers, our ethics and our strategy for growth. Their guided selling platform will enable The Phone Co-op to develop better conversion journeys which drive sales and customer satisfaction hand in hand.

Jacci Marcus

Jacci Marcus Head of Residential Business

Find out how Conversity helps

Staff

Operational staff become more effective and efficient.

Sales

Sales increase conversion, cross-sell and up-sell.

IT

IT staff keep pace with the demands of their business.

Customer service

Customer service personnel meet and exceed expectations.

Understand purchase journey, cross-sell & service mindsets

Our team are experts in guided selling – with 10 years of experience helping businesses give their customers streamlined buying journeys that directly drive conversions.

team work