Your customer is unique – your selling should be too
The new generation of customers are demanding convenience, personalised guidance, and advice to find and buy products that are right for them. Intelligent Guided Selling simplifies the shopping experience through truly bespoke journeys and tailored recommendations that drive customers to the right decisions faster whilst improving NPS.
Simplified journeys boost conversion
IGS is one of the most important investments for retailers wanting to triumph online or in-store. Launch a personalised, customer-centric e-commerce digital marketing strategy that reduces choice overload and creates a frictionless retail customer experience that adds value and generates more sales.
Proven results in Retail
Choose a tech enabler that packs a punch when it comes to improving NPS and retail customer experience! Our platform has a proven track record of delivering ROI across several KPIs and creates exceptional customer experience with an effective e-commerce digital marketing strategy.
We can work collaboratively so your IGS is a seamless part of your retail brand.
Our algorithm is smarter; it combines personalisation with real-time relevance. Customers convert more based on historical behaviour.
Best of breed UX/UI
Deploy with peace of mind that we have best of breed UX and UI covered.
Marketers need transparency with data that’s meaningful. Our platform lets them analyse trends.
Providing journeys focused on cross-sell/upsell techniques and bundles just right for them.
Streamline to conversion via customer understanding, boosting order values, and enticing recommendations.
We are Conversity – the Intelligent Guided Selling experts
We offer omni-consistent, easily integrated and configured technology that uses current customer motivations with personalisation, for a journey presenting relevant recommendations and add-on opportunities for your customer in the moment.
How Intelligent Guided Selling works in the Retail industry
Personalised experiences, every time
Our platform combines customer needs and mindset with your business rules to provide exactly the right product recommendation needed to convert sales
Upsell & Cross-sell
Sophisticated algorithms identify customer needs and make tailored product/service recommendations along with lucrative upsell and cross-sell options
Our platform effortlessly adapts customer journeys by tailoring specific questions and recognising pre-existing preferences
The platform works on both single product/service journeys as well as bundles and deals. Ensuring only the most relevant and best results, every time
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In an ever-evolving landscape, standing still isn’t an option. Our aims here are clear: to offer industry insight and education, to help you discover what’ll impact your conversion rate, average order value – and transform your business results.